Need Some Help?

There are many ways to get in touch with us, choose the one that best suits your needs.

  • FAQs

    Answers to all of your burning pre-sale questions and other general inquiries.

    Q. Can I get a refund on a theme I've purchased?

    Yes. While we do our best to make sure you never need to, if you happen to purchase the wrong theme by accident (for instance buying the HTML version when you meant to buy the WordPress version) you may request a refund by contacting Envato directly.

    Q. Can I use Two2Twelve themes on a WordPress.com account?

    Unfortunately no, our themes can only be installed on self-hosted sites, and are not available for use on a WordPress.com free hosted accounts.

    Q. What does your support include?

    We want to make sure that you get your theme up and running just the way you like it. Complimentary support is available in our secure, private support desk whenever you need it for the life of the theme. While we do offer support for minor changes, our goal is to get your site looking and functioning like the demo, for customizations outside our this, we recommend contacting our partners over at WerkPress. Please fill out our customization request form to get started.

    Q. How can I purchase a theme?

    All of our premium themes are sold exclusively through ThemeForest. You can demo and check out all of our themes right here on our site or on ThemeForest and when you're ready to purchase just click the 'Buy Now' button to be taken to ThemeForest to complete your purchase and download your theme.

    Q. Where do I find the latest version of my theme?

    We periodically release updates to our themes that include things like minor bug fixes, feature requests and WordPress version updates. To grab your update just go to your ThemeForest dashboard page and find the downloads tab. Download the theme the same way you initially did and there you go! For more information on installing this update check out this article.

    Q. Can I install my theme on multiple sites?

    Each theme purchase is good for one installation of the theme. For more complete information licensing please visit ThemeForest's licensing page.

  • Support

    Having trouble with a theme or item? Visit our support desk and we’ll happily get you sorted out.

    We do our best to make sure that you get your theme up and running and looking just right. Our complimentary support is conducted exclusively through our secure and private support desk. Simply head over there to create your account and submit a support ticket.

    Our Support Covers:

    • Theme installation assistance
    • Theme bugs
    • General how-to’s related to theme functionality
    • Minor customization requests (requiring less then 5 lines of code)

    Our Support Does Not Cover:

    • Customization requests (10 lines of code or more)
    • Theme branding / design modifications
    • Plugin support or troubleshooting
    • Changes in theme functionally
    • Template file modifications
    • Assistance creating child themes
  • Customizations

    Looking to have one of our themes customized? Please submit the following customization request and we’ll be in touch shortly.

    Two2Twelve is partnered with WerkPress, a WordPress customization shop that offers full design and development services for changes requested to a theme beyond the scope of our support. Please fill out the form below and someone from WerkPress will contact with you shortly. To help speed up the process, try to be as descriptive as possible.

    Your Name * Company Name Email *

    Website Phone Hosting Provider

    Which Theme Do You Want Customized? * What Is Your Project Budget? (US$) *

    Describe The Desired Changes *

    Get a Quote →